This shipping policy applies to customers that make a purchase at www.williamscustomwoodcrafts.com. If you have any questions, please contact our customer service team at tobyjw1072@gmail.com

Shipping Options & Delivery Costs

We ship through UPS ground. Delivery is based on the weight of your order and is determined by the number of items you purchase. We do offer free shipping for qualifying orders over $200.00.

Order Processing Time

All orders placed Monday – Friday will be dispatched within 24 hours. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address

Please note that we are unable to modify the delivery address once you have placed your order.

International Orders

We are sorry but we only ship to the United States and Canada.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.